About Precision Federal
Precision Federal is a small business building AI, data and software systems for government agencies. The company’s founder loves God, and the company is built on Christian faith: every number we publish is real, every claim we make is verifiable, and the work is done with excellence as service to God. Faith is welcome here and openly shared.
How this role works
- You join the bench. You apply with your weekly hours and start time. We set your hourly rate from your résumé, and we may name you on proposals that match this role. If we don't win, you owe nothing.
- A contract is awarded. The award funds the team named in the proposal. Your engagement begins at the hourly rate we agreed on.
- You work remote, paid from the contract. ~120–600 hrs per funded award — and if no award ever funds, you owe nothing and lose nothing.
What you'll do
- Run incident, request, problem and change management across our service teams
- Measure and report service levels, backlog and customer satisfaction every month
- Set up the service catalog, knowledge base and escalation paths in the ITSM tool
- Write the service delivery and transition approach in a management volume
Required qualifications
- Direct experience managing IT service delivery or a service desk to contractual SLAs
- Working knowledge of ITIL practices and an ITSM platform such as ServiceNow
- U.S. citizen or lawful permanent resident (U.S. person)
- Willing to be named on a federal proposal with a one-page resume, and to sign a short letter of commitment
Preferred qualifications
- ITIL 4 certification
- Federal, state or school-district managed services
- Service transition from an incumbent contractor
Compensation & structure
1099 consulting engagement. $65–$130 per hour; we set your rate from your résumé and experience. Hours are funded by federal contract awards — this seat is scoped at roughly 120–600 hours per funded award, fully remote. Work and pay begin only if the contract is awarded — no award, no hours, no obligation.