IT Service Delivery Manager (ITIL)

About Precision Federal

Precision Federal is a Christian company. We are a Christian-owned small business building AI, data and software systems for government agencies, and the company is run on Christian principles: every number we publish is real, every claim we make is verifiable, and the work is done with excellence as service to God.

How this role works

1. You join the bench. Before we name you on a proposal that matches this role, we send you the role, the hours and the hourly rate for that bid, and you confirm it in writing. If we don't win, you owe nothing.
2. A contract is awarded. The award funds the team named in the proposal. Your engagement begins, at an hourly rate agreed before you were ever named.
3. You work remote, paid from the contract. ~120–600 hrs per funded award — and if no award ever funds, you owe nothing and lose nothing.

What you'll do

• Run incident, request, problem and change management across our service teams
• Measure and report service levels, backlog and customer satisfaction every month
• Set up the service catalog, knowledge base and escalation paths in the ITSM tool
• Write the service delivery and transition approach in a management volume

Required qualifications

• Direct experience managing IT service delivery or a service desk to contractual SLAs
• Working knowledge of ITIL practices and an ITSM platform such as ServiceNow
• U.S. citizen or lawful permanent resident (U.S. person)
• Willing to be named on a federal proposal with a one-page resume, and to sign a short letter of commitment

Preferred qualifications

• ITIL 4 certification
• Federal, state or school-district managed services
• Service transition from an incumbent contractor

Compensation & structure

1099 consulting engagement. $60–$100 per hour, confirmed in writing before you are named on any proposal. Hours are funded by federal contract awards — this seat is scoped at roughly 120–600 hours per funded award, fully remote. Work and pay begin only if the contract is awarded — no award, no hours, no obligation.

Apply — IT Service Delivery Manager (ITIL)

Every application is read personally by the founder. We respond to every serious one.

First name *

Last name *

Email *

Phone

City & state

Years of relevant experience * Select Under 5 5–10 10–15 15–20 20+

Work authorization * Select U.S. citizen U.S. lawful permanent resident Other

Security clearance Select (optional) None Prior (inactive) Active

Military service Select (optional) None Veteran Retired military Currently serving (Guard/Reserve)

LinkedIn or portfolio link

Resume (PDF or Word) *

How did you hear about us?

Five questions

These are the substance of the application. Answer from your own experience — a few sentences each is plenty, and “this never came up” is a real answer we want.

1. How often did a help desk that met every SLA on paper while users waited a week come up in your work, and roughly what did it cost — in hours, in people, or in rework? *

2. What tool or process does your organization use today for IT service management and delivery, and where does it fall short? *

3. If a better way to handle IT service management and delivery existed, which office or role would decide whether to adopt it? *

4. Do you have any role in deciding what tools or systems your organization adopts — approving, evaluating, or recommending a purchase? *

5. Do you own, or hold signing authority for, a company or consultancy of your own? *

May we name you, by name and title, as a proposed consultant on our team in federal proposals, and quote your answers above? * Please choose… Yes No

Submit application

Questions before applying? contact@precisionfederal.com · See all open roles