1099 consultant · ~80–500 hrs per funded award · $25–$65/hr · Remote (U.S.)

Freshservice Implementation Consultant

Stand up Freshservice the way a busy service desk actually works, from request forms and approvals to the assets behind every ticket.

About Precision Federal

Precision Federal is a small business building AI, data and software systems for government agencies. The company’s founder loves God, and the company is built on Christian faith: every number we publish is real, every claim we make is verifiable, and the work is done with excellence as service to God. Faith is welcome here and openly shared.

How this role works

You join the bench. You apply with your weekly hours and start time. We set your hourly rate from your résumé, and we may name you on proposals that match this role. If we don't win, you owe nothing.
A contract is awarded. The award funds the team named in the proposal. Your engagement begins at the hourly rate we agreed on.
You work remote, paid from the contract. ~80–500 hrs per funded award — and if no award ever funds, you owe nothing and lose nothing.

What you'll do

Configure Freshservice Workflow Automator flows for routing, approvals, escalations and notifications
Build the service catalog: request items, forms, fulfillment tasks and the approvals behind them
Set up asset management, including asset types, discovery, relationships and the CMDB, so records stay accurate
Walk administrators through what you built and leave them able to run and change it themselves

Required qualifications

Current Freshservice certification from Freshworks
Hands-on Freshservice implementation experience, including Workflow Automator, service catalog and asset management setup
U.S. citizen or lawful permanent resident (U.S. person)
Willing to be named on a federal proposal with a one-page resume, and to sign a short letter of commitment

Preferred qualifications

Public sector or other regulated service desk implementations
ITIL 4 Foundation or comparable ITSM credential
Freshservice integrations, discovery probes or API scripting
Data migration into Freshservice from another ITSM tool

Compensation & structure

1099 consulting engagement. $25–$65 per hour; we set your rate from your résumé and experience. Hours are funded by federal contract awards — this seat is scoped at roughly 80–500 hours per funded award, fully remote. Work and pay begin only if the contract is awarded — no award, no hours, no obligation.

Join the bench — Freshservice Implementation Consultant

Every application is read. It takes about 5 minutes.

This is a bench, not a job offer. Work starts when we win a contract that needs you.
We may name you on proposals. If that contract is awarded, you do the role at the rate and hours we agree on.
Paid hourly as a 1099 contractor; full-time roles may be W-2. If your background fits, we will email you.

First name *

Last name *

Email *

Phone *

Work authorization *

LinkedIn or portfolio link

What state do you live in? *

Resume (PDF or Word) *

Questions

Answer from your own experience. A few sentences each is plenty; be specific and tell us what you did yourself.

Precision Federal was founded on Christian values. Our faith in God shapes how we work: many of us openly share our personal faith, share our lives together, and pray for one another. We’re building a close-knit community where we truly care about each other. Taking part is always voluntary, and people of every faith and background are welcome. As we get to know you, you’re always welcome to share your own faith with us.

1. Cover letter. In your own words, tell us about yourself: what guides you (for many of us here, that’s our faith in God), your background, and why this role interests you. *

2. Describe the Freshservice implementation most like this role: the organization's size, the workflows, catalog items and asset setup you configured, a problem you solved along the way, your role, and the result. *

Availability

Pay for this role: $25–$65 an hour, set by your experience.

Hours per week you could give on an awarded contract (all part-time, up to 30) *

If you are named and we win, will you be able to start within a few weeks? *

May we name you on proposals for this role, and if we win, will you do the work at the rate we agree on? *

I agree to the Applicant Terms. *

Questions? careers@precisionfederal.com · See all open roles