1099 consultant · ~200–800 hrs per funded award · $30–$80/hr · Remote (U.S.)

Help Center Director, Energy Benchmarking Program

Lead the help center that thousands of building owners rely on to report energy use correctly, on time and without frustration.

About Precision Federal

Precision Federal is a small business building AI, data and software systems for government agencies. The company’s founder loves God, and the company is built on Christian faith: every number we publish is real, every claim we make is verifiable, and the work is done with excellence as service to God. Faith is welcome here and openly shared.

How this role works

You join the bench. You apply with your weekly hours and start time. We set your hourly rate from your résumé, and we may name you on proposals that match this role. If we don't win, you owe nothing.
A contract is awarded. The award funds the team named in the proposal. Your engagement begins at the hourly rate we agreed on.
You work remote, paid from the contract. ~200–800 hrs per funded award — and if no award ever funds, you owe nothing and lose nothing.

What you'll do

Run the day-to-day help center for a building-performance or energy-benchmarking program serving thousands of covered entities
Set the staffing, scripts, knowledge base and escalation paths so owners and managers get correct answers the first time
Track ticket volume, response times, compliance rates and common failure points, and tell us what the numbers mean
Turn what callers struggle with into clearer guidance, better outreach and fixes to the reporting tools
Work with our data and software team on the CRM, portal and Portfolio Manager data flows the help center depends on

Required qualifications

3 or more years leading a program help center, contact center or customer support operation
Experience with a help center serving 3,000 or more entities, such as buildings, accounts, owners or utility customers
Direct experience supporting a building-performance, energy-benchmarking or utility program
U.S. citizen or lawful permanent resident (U.S. person)
Willing to be named on a federal proposal with a one-page resume, and to sign a short letter of commitment

Preferred qualifications

Hands-on work with ENERGY STAR Portfolio Manager, data verification or benchmarking compliance cycles
Experience with building performance standards, local benchmarking ordinances or utility whole-building data access
Help desk or CRM platforms such as Zendesk, Salesforce, Freshdesk or ServiceNow
Training, outreach or workshop delivery for building owners, property managers or utility account representatives

Compensation & structure

1099 consulting engagement. $30–$80 per hour; we set your rate from your résumé and experience. Hours are funded by federal contract awards — this seat is scoped at roughly 200–800 hours per funded award, fully remote. Work and pay begin only if the contract is awarded — no award, no hours, no obligation.

Join the bench — Help Center Director, Energy Benchmarking Program

Every application is read. It takes about 5 minutes.

This is a bench, not a job offer. Work starts when we win a contract that needs you.
We may name you on proposals. If that contract is awarded, you do the role at the rate and hours we agree on.
Paid hourly as a 1099 contractor; full-time roles may be W-2. If your background fits, we will email you.

First name *

Last name *

Email *

Phone *

Work authorization *

LinkedIn or portfolio link

What state do you live in? *

Resume (PDF or Word) *

Questions

Answer from your own experience. A few sentences each is plenty; be specific and tell us what you did yourself.

Precision Federal was founded on Christian values. Our faith in God shapes how we work: many of us openly share our personal faith, share our lives together, and pray for one another. We’re building a close-knit community where we truly care about each other. Taking part is always voluntary, and people of every faith and background are welcome. As we get to know you, you’re always welcome to share your own faith with us.

1. Cover letter. In your own words, tell us about yourself: what guides you (for many of us here, that’s our faith in God), your background, and why this role interests you. *

2. Describe the help center or program support operation most like this role: the program it served, how many entities it supported, your team size and your role, a problem you fixed in how owners or customers got help, and the result. *

Availability

Pay for this role: $30–$80 an hour, set by your experience.

Hours per week you could give on an awarded contract (all part-time, up to 30) *

If you are named and we win, will you be able to start within a few weeks? *

May we name you on proposals for this role, and if we win, will you do the work at the rate we agree on? *

I agree to the Applicant Terms. *

Questions? careers@precisionfederal.com · See all open roles