1099 consultant · ~1,000–2,080 hrs per funded award · $20–$35/hr · Remote (U.S.)

Help Center Lead, Building Energy Benchmarking

Lead the help center that walks thousands of building owners through annual energy benchmarking in ENERGY STAR Portfolio Manager, so they get a clear answer before the reporting deadline.

About Precision Federal

Precision Federal is a small business building AI, data and software systems for government agencies. The company’s founder loves God, and the company is built on Christian faith: every number we publish is real, every claim we make is verifiable, and the work is done with excellence as service to God. Faith is welcome here and openly shared.

How this role works

You join the bench. You apply with your weekly hours and start time. We set your hourly rate from your résumé, and we may name you on proposals that match this role. If we don't win, you owe nothing.
A contract is awarded. The award funds the team named in the proposal. Your engagement begins at the hourly rate we agreed on.
You work remote, paid from the contract. ~1,000–2,080 hrs per funded award — and if no award ever funds, you owe nothing and lose nothing.

What you'll do

Lead a help center for owners of large buildings who report energy and water use each year through ENERGY STAR Portfolio Manager, across phone, voicemail, a shared inbox and digital ticketing
Keep every ticket answered within 48 hours, including through the spring peak before the annual reporting deadline
Train the help-center team and own the knowledgebase, call scripts and owner webinars
Coordinate utility data uploads, escalate exemption and alternative-compliance questions, and report monthly metrics

Required qualifications

Three or more years running or leading a help center for a building benchmarking, building performance standard or utility energy-efficiency program
Three or more years in a help center serving 3,000 or more building owners, customers or accounts across phone, email and a ticketing system
Deep, daily ENERGY STAR Portfolio Manager experience, including property setup, meters, data requests, the data-quality checker and sharing
Available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time, if the award is made
U.S. citizen or lawful permanent resident (U.S. person)
Willing to be named on a federal proposal with a one-page resume, and to sign a short letter of commitment

Preferred qualifications

Certified Energy Manager (CEM), Professional Engineer (PE) or ASHRAE High-Performance Building Design Professional (HBDP)
Experience with a city or state benchmarking or building performance standard ordinance
Utility data access programs and aggregated whole-building data uploads
Ticketing and contact-center tools such as Zendesk, Salesforce Service Cloud, Freshdesk or ServiceNow

Compensation & structure

1099 consulting engagement. $20–$35 per hour; we set your rate from your résumé and experience. Hours are funded by federal contract awards — this seat is scoped at roughly 1,000–2,080 hours per funded award, fully remote. Work and pay begin only if the contract is awarded — no award, no hours, no obligation.

Join the bench — Help Center Lead, Building Energy Benchmarking

Every application is read. It takes about 5 minutes.

This is a bench, not a job offer. Work starts when we win a contract that needs you.
We may name you on proposals. If that contract is awarded, you do the role at the rate and hours we agree on.
Paid hourly as a 1099 contractor; full-time roles may be W-2. If your background fits, we will email you.

First name *

Last name *

Email *

Phone *

Work authorization *

LinkedIn or portfolio link

What state do you live in? *

Resume (PDF or Word) *

Questions

Answer from your own experience. A few sentences each is plenty; be specific and tell us what you did yourself.

Precision Federal was founded on Christian values. Our faith in God shapes how we work: many of us openly share our personal faith, share our lives together, and pray for one another. We’re building a close-knit community where we truly care about each other. Taking part is always voluntary, and people of every faith and background are welcome. As we get to know you, you’re always welcome to share your own faith with us.

1. Cover letter. In your own words, tell us about yourself: what guides you (for many of us here, that’s our faith in God), your background, and why this role interests you. *

2. Describe the help center most like this one: the benchmarking, building performance standard or utility program it served, how many building owners or accounts it handled each year, the channels and ticketing system, how many years you ran or led it, your role, and a result you are proud of, such as response times or compliance rates. *

Availability

Pay for this role: $20–$35 an hour, set by your experience.

Hours per week you could give on an awarded contract (all part-time, up to 30) *

If you are named and we win, will you be able to start within a few weeks? *

May we name you on proposals for this role, and if we win, will you do the work at the rate we agree on? *

I agree to the Applicant Terms. *

Questions? careers@precisionfederal.com · See all open roles